Ticket Toll

Privacy Policy

This Privacy Policy explains how the Ticket Toll apps collect, use, and protect your information when you buy, manage, issue, or verify toll tickets and passes.

Information we collect

• Account details — your name, phone number, and email used to sign in and identify your account.
• Vehicle details — vehicle registration/plate and related information you add to buy or use toll products and passes.
• Ticket & pass activity — tickets and passes purchased or issued, gate check-in/out records, and validation scans.
• Payment references — records of payments, receipts, and reference numbers. Card and bank details are handled by our payment providers; we do not store full card numbers.
• Device information — basic technical data (device type, app version, and, for collectors, a device identifier) needed to operate and secure the app, including offline ticketing.
• Support requests — messages you send us for help.

How we use your information

• To sell, issue, and validate toll tickets and passes and to process payments and receipts.
• To verify a ticket or pass at a gate (which may display the associated vehicle and holder name to the operator for anti-fraud verification).
• To send notifications about your account, tickets, and payments.
• To provide customer support and resolve disputes.
• To operate, secure, and improve the apps, and to prevent fraud.
• To meet legal, accounting, and audit obligations.

How we share information

We share information only with authorised service providers (such as hosting and payment partners) and with the relevant toll authority or public authority where required to deliver the service or comply with the law. We do not sell your personal information.

Data retention & security

We keep information for as long as needed to provide the service and to meet legal and audit requirements, then delete or anonymise it. We use reasonable technical and organisational measures to protect your data.

Your rights

You may request access to, correction of, or deletion of your personal information, subject to legal and audit obligations. Contact us using the details below.

Terms and Conditions

Using the apps

By using the Ticket Toll apps you agree to these terms. You must provide accurate account and vehicle information and keep your sign-in details secure. The Collector app may be used only by authorised toll collectors while assigned to an active collection role.

Tickets, passes & payments

• Toll products, passes, refunds, disputes, and enforcement are subject to the applicable toll authority rules and local law.
• A ticket or pass is valid only for the vehicle, gate, and period for which it was issued; misuse or sharing may void it.
• Collectors must confirm cash received before issuing a ticket, and record sales and validations accurately.
• Retain the receipt and reference number issued as your proof of payment.

Acceptable use

Do not misuse the apps, attempt unauthorised access, tamper with tickets or QR codes, or use them for any unlawful purpose. We may suspend access where these terms are breached.

Availability & changes

The apps are provided on an "as available" basis. We may update these terms and this policy from time to time; the latest version is always published on this page.

Contact

For any questions about this Privacy Policy or these Terms, or to make a data request, contact us at info@pgdigitalglobal.com.